Frequently asked questions
What is the return policy?
All sales are final on our used gear; however, we want you to be confident in your purchase. If the case you receive is defective or not as described, contact us within 7 days of delivery. We will first attempt to replace the case with a comparable one. If a replacement is not available, we will then offer a return option and issue a full refund upon receiving the item back.
Are any purchases final sale?
Yes, all sales on our used gear are final. However, if the case you receive is defective or not as described, contact us within 7 days of delivery and we will try to replace it with a comparable case. If a replacement is not available, we will offer a return and issue a full refund. We’re committed to making sure you’re happy with your purchase!
When will I get my order?
We aim to process and ship all orders within 1-2 business days. Once shipped, you can expect your order to arrive within 3-7 business days, depending on your location within the United States. You’ll receive a tracking number as soon as your order is on the way, so you can stay updated on its progress. If you have any questions about your shipment, feel free to reach out to our support team!
How much does shipping cost?
Shipping anywhere in the United States is absolutely free! We want to keep things simple and straightforward for our customers, so there are no extra shipping fees at checkout. The price you see is the price you pay, with delivery included!